Returns Under Warranty
Metrokane guarantees everything we make.
If your Metrokane product breaks with normal use under warranty, you may return it WITHOUT THE CASE for repair or replacement. The majority of Rabbit and Houdini Corkscrews returned to Metrokane are in good working order; we would encourage saving your time and postage by thoroughly reading the Frequently Asked Questions section before shipping your product.
When shipping, please include a copy of your proof of purchase and the shipping and handling fee in US dollars (exact S/H fees required are listed by product in the Frequently Asked Questions section).
Please note that the Metrokane Consumer Service Division is set up primarily to service broken products under warranty for individual consumers. If you are inquiring about service on behalf of a business that distributes Metrokane products, please contact your sales representative for vendor specific information.
Ship via a traceable method to:
Metrokane Consumer Service
205 Parr Blvd.
Reno, NV 89512
For returns outside of the U.S please contact consumer service for shipping charges.
If you have any questions please contact Consumer Service at firstname.lastname@example.org or 888-748-8814.