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| Q: What services do you provide? |
| A: Metrokane Customer Service is set up primarily to service our Product Warranties. Before calling or E-Mailing please read information below, which we have found will often solve customers’ problems. If you still need assistance, click on “Contact.” We try to answer all E-Mails within 24 hours and return all phone calls within 48 hours. |
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| Q: Can you help me with the operation of my Rabbit (or Houdini) Corkscrew? |
A: Click on the link below to view instructions.
View Instructions |
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| Q: When and how should I return a Metrokane Corkscrew under Warranty? |
A: A. Metrokane Corkscrew Warranties:
We suggest all returns be sent via a method that allows tracking or proof of delivery. We cannot be held responsible for any lost or stolen packages.
Velvet Corkscrew, Velvet Pocket Corkscrew, Faucet Corkscrew (Lifetime Warranty)
If one of these Metrokane Corkscrews fails in normal use, return it to the address below, and we will
send you a replacement. (Please enclose $5.00 for shipping and handling.)for the products listed above..
*For Rabbit Corkscrew (10-Year Warranty)please send $10.. DO NOT SEND THE CASE OR FOIL CUTTER..SEND ONLY THE RABBIT..
*Houdini Corkscrew (5-Year Warranty)please send $7.50
Send to: Metrokane Consumer Service, 150 East 58th Street, New York, NY 10155
The majority of Rabbit and Houdini Corkscrews returned to Metrokane are in good working order We
stand behind our Product Warranty, but returning a good product is a waste of your time and postage.
In most cases any problems you are having can be solved by…
(1) better understanding how to use your corkscrew: For detailed directions for use and troubleshooting
tips, scroll down and click on Instructions.
(2) replacement of a worn or damaged spiral: If you think you may need a new spiral, try replacing it before
returning the complete product. To obtain a new spiral see next question.
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| Q: How will I know when I need a new spiral for my Rabbit (or Houdini) Corkscrew, and how can I
get a new one? |
A: Care and use of the Metrokane replaceable spiral (worm):
The Metrokane spiral is made of high tensile strength steel with a dense non-stick coating and mini-
bearings in the head. It is designed to perform 800-1,000 cork removals, but extreme wear or mis-use
can shorten its working life.The most common abuse of the spiral results when the cork is pulled without removing the foil cap. This
scrapes the coating on the spiral and shortens its life. Always remove the foil cap before pulling a cork.
Wax seals on wine bottles will also damage the spiral if not disposed of before opening the wine. You can
remove wax from the spiral by placing it in boiling water for a few minutes. After that be sure to take off
wax seals before opening the wine.
To keep the spiral in good condition, clean it occasionally with a damp cloth or sponge. Be sure to wipe
away pieces of cork that may cling to the spiral.
Click here to purchase a new spiral for the Rabbit or Houdini corkscrew. |
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| Q: When and how should I return a Metrokane "V-1" Decanter under Warranty? |
A: Metrokane "V-1" Decanter Warranty:
We suggest all returns be sent via a method that allows tracking or proof of delivery. We cannot be held responsible for any lost or stolen packages.
The Stopper Assembly and Vacuum Pump that come with "V-1" Decanter each carry a 5-year Warranty. If either of these components fail, return to Metrokane with $10.00 for shipping and handling of a replacement.
If your chrystal "V-1" Decanter accidentally breaks, send $40.00 to Metrokane for a new decanter: Metrokane Consumer Service, 150 East 58th Street, 17th Fl. New York, NY 10155
IMPORTANT: Do not Attempt to use the "V-1" Stopper and pump with any decanter except a "V-1" Decanter from Metrokane. Other decanters are not designed to withstand vacuum pressure. |
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| Q: What should I do when I have a problem with a Metrokane Juicer? |
| A: All Metrokane Juicers carry a Limited Lifetime Warranty on moving parts. The body of the juicer and
other non-moving parts are guaranteed against defects in materials or manufacturing for one year from date
of purchase. To make a claim under the Warranty, send a letter to the address below. Metrokane will send
you a replacement part or tell you where to send your juicer for repairs. DO NOT send juicer to Metrokane
as this office has no facilities for juicer repairs. When making a claim for non-moving parts, please include
proof of purchase and sales date.
Metrokane Consumer Service, 150 East 58th Street, New York, NY 10155 |
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